you make out the accent with ease,
she’s clearly a Texan, you can tell…by the e’s
but your brain displaces her life from the freeze,
because she’s nice, and you wish nice people were free…
from replacing their water pipes twice in one week,
this customer support rep, cold but not weak,
still doing her job, hardly missing a beat,
and you trying, through the wires, to hear her heart beat.